AR Clerk

Job Objective:

Ensure Oak Harbor receives payment from our customers according to contracted terms and conditions. Provide both out-bound and in-bound phone support in resolving client payment issues and questions.

Essential Duties and Responsibilities:

  • Initiate outbound follow-up collection calls on outstanding accounts to resolve unpaid balances. Work account portfolio regularly to identify accounts and follow up.
  • Handle all incoming calls and assist Customers with invoice inquiries and resolve issues.
  • Manage the credit, overpayment and refund functions for each assigned account.
  • Update AR systems with pertinent information based on outcome of client contacts.
  • Work in coordination with Oak Harbor Logistics Specialists to identify issues for payment problems and resolve in the most effective manner possible.
  • Research and follow up with customers regarding lost bills or billing questions to ensure that payment is/will be received.
  • Create written correspondence to customers with outstanding balances to provide documentation regarding account status.
  • Provide follow up and reports for AR Manager regarding delinquent account status and follow up planned and required.

Skills, Experience, and Qualifications:

  • HS Diploma. Associate degree or equivalent experience preferred.
  • 2+ years collections and/or customer service in a business accounts receivable environment preferred.
  • Demonstrated success in receiving payments from clients with outstanding balances in a business environment while maintaining positive and productive customer relationships.
  • Strong knowledge of AS400 and MS office tools.
  • Ability to successfully complete typing test of 50 WPM and 10-key test of 190 KPM.
  • Excellent interpersonal skills, and ability to interact and resolve problems by telephone.
  • Experience interacting successfully with customers at all levels in an organization (executive/owner, accounting, shipping, etc.)
  • Demonstrated ability to be tenacious when dealing with customers.

OHFL is an Equal Opportunity Employer.


In the past week, governments in the western United States, in an effort to reduce the spread of the COVID-19 virus, have issued orders closing certain businesses and restricting gatherings and movement of people. All of those orders thus far have recognized that supply chains are critical to public health and safety, and so have allowed freight companies like Oak Harbor to continue operations. In these challenging times, we are committed to providing peace of mind by remaining open and delivering freight to customers who are able to accept deliveries.