Job Objective:

Provide the highest level of front-line customer service to Oak Harbor Freight Lines internal and external customers. Provide trouble tracking, order and problem resolution to our customers.

Essential Duties and Responsibilities:

  • Provide prompt customer support by listening to customers and responding in a way that resolves their questions and problems and meets or exceeds their expectations.
  • Answer inbound calls in a professional and courteous manner, and provide customer service and order management to OHFL customers, drivers and internal sales force.
  • Trace freight and use troubleshooting skills to track down location of freight that is lost, late, misdirected, etc.
  • Complete dispatch pick-up calls communicating directly with customers to schedule and arrange for freight arrival according to customer requirements.
  • Work closely with customers to develop positive working relationships and to expand freight opportunities wherever possible.
  • Using OHFL systems, enter data into computer system and use information to answer questions and problems as they arise.
  • General Office Duties

Skills, Experience, and Qualifications:

  • 1-2 years experience in a role requiring extensive customer interaction.
  • Demonstrated ability to work with challenging or difficult customer situations and resolve issues successfully.
  • Excellent communication skills, both written and oral.
  • Strong PC proficiency and experience using MS Office products. AS400 experience preferred but not required.
  • Strong attention to detail and demonstrated ability to organize multiple priorities and projects simultaneously
  • Demonstrated ability to organize multiple priorities and projects simultaneously.
  • H.S. diploma or GED/equivalent.

OHFL is an Equal Opportunity Employer.


In the past week, governments in the western United States, in an effort to reduce the spread of the COVID-19 virus, have issued orders closing certain businesses and restricting gatherings and movement of people. All of those orders thus far have recognized that supply chains are critical to public health and safety, and so have allowed freight companies like Oak Harbor to continue operations. In these challenging times, we are committed to providing peace of mind by remaining open and delivering freight to customers who are able to accept deliveries.